Introduction

Horizon Hotel (henceforth known as “Horizon”, “the “Hotel” “we”, “us” and “our”) is committed to protecting the information that you share and explaining how that information is processed. Protecting your privacy and securing your personal information is very important to the Hotel. Whether you are booking a room or a prospective client browsing our website (the “website”) and scanning through our facilities/services, we want you to understand what information we collect and how we use it, and we want you to trust that the information that you have provided to us is properly managed and protected. This Privacy Policy is issued by the Horizon, which includes its parents, subsidiaries, and affiliates, and outlines the Hotel's personal information collection and sharing practices in relation to the personal information of guests, prospective clients, visitors used by the Hotel in the course of our business. Your information may be collected and used by the Hotel through your use of this website. We have prepared this Privacy Policy to explain more about how we collect and manage your information. Furthermore, this policy describes your rights in connection with the applicable personal information.

Information We Collect:

Information you give us. In your use of the website, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at the Hotel. Information collected during the course of the reservation and during your stay may include:

• Your contact details including title, name, postal, email address, home address, contact phone number;

• Business information, such as employer details;

• Your valid means of identification;

• Demographic information;

• Transaction information, including payment card information and reservation and booking information;

• Purchase history, including past and future stay information;

• Information such as stay and room preferences made during the course of your reservation; and

• Information on your preferred room type, and/or any specific requests to the Hotel.

• Preferred communication channels;

This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel or through mobile applications. In some cases, we may receive this information or supplement the information you provide to us with information obtained from trusted third parties, such as when you book through an online travel agencies or third-party hotel booking sites.

Where you book accommodation for other people, we may request that you provide details of their personal information and/or the above information about them. You should obtain the permission of those other people before you provide us with their information.

Information We Get From Your Use of The Website:

We also collect information from you when you browse the website, use our mobile applications or participate in certain services at the Hotel, such as wireless internet services. In these instances, information such as your country information, internet protocol (“IP”) address, media access control address and other characteristics about your system or device may be automatically collected. This information may be collected for functional purposes as well as to improve and enhance your experience when using these services. This information may also be used for aggregated trend and statistical analysis, and for showing you more relevant advertisements and messages.
Your usage of our website may also provide us with other information including, without limitation, domain server, type of computer, and type of web browser and other relevant information about your online experience and use of the website.

Information Stored on Your Computer (“cookies”):

When you visit this website, the Hotel may store some information on your computer. This information will be in the form of a "cookie" or similar file and can help us maintain and improve the functionality of the website.
A "cookie" is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording such things as Internet addresses, passwords, and preferences. When you visit the website again, the cookie allows that site to recognize your browser. It cannot be executed as code or deliver viruses. We use cookies on the website to, among other things, keep track of services which have been used, record user preferences, and track the pages visited. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Where the use of cookies is not strictly necessary for the basic function, we rely on your explicit consent for processing in line with the purposes of their operation. Please refer to your browser instructions to learn more about these functions.

How We Use This Information:

We use the information collected from you primarily to fulfill your request for room reservation. Prior to your stay, this may include providing your personal information to the Hotel or sending pre-stay communications to you about our products and services.
At the end of your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience at the Hotel.
In some instances where we have your consent or where legally permitted under applicable legislation, we may send you marketing communications (which may include text messages) for products and services that we believe would be of interests or relevance to you. We also may use information related to your stay to display targeted advertisements on our websites or on third party websites or to send you more relevant messaging.
Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new hotel locations and services and other market research. We may also use the information provided to by you to monitor activities within our premises to ensure the safety of personnel and equipment. This monitoring is conducted in the public interest toward ensuring a secure environment.
We may use your information for other purposes such as, for:
• administration and management of room reservation and taxi bookings
• processing payment transaction; or
• to send correspondences where you use our 'Contact us' form.

Data Transfer

The information that you provide us during the course of a reservation or through the provision of any other services may be transferred to our subsidiaries or any of our affiliated entities or third-party partners and service providers for the purposes of carrying out or facilitating these services or for business purposes. Where we disclose personal information to our affiliates or subsidiaries or third-party services providers, the same standards of security and confidentiality described in this privacy policy will be upheld. These third parties act as data processors, acting solely on our instructions and on our behalf, and we establish contracts with them to ensure personal data is adequately protected. These contracts prohibit them from retaining, using, or disclosing any personal data for any purpose other than performing services under our direct instructions and in line with the purposes set out in this policy.

Location Information and Services

We may receive information about your location during the course of and for the purpose of providing you the services described above through your use of our websites and mobile applications. For example, if you are using our website or mobile applications and have consented to sharing your location information with us, this information might be collected through GPS or Bluetooth technologies to enable us to provide certain services to you such as customized offers and promotions. In addition to your use of our websites and mobile applications, we may also receive location information from wireless networks or cellular towers in proximity to your mobile device, through your internet protocol (“IP”) address or through your use of other services we provide at our hotel, such as wireless internet services. We may also have access to location information that you provide to us through your use of social media, such as when you add a location tag to your social media posts. Your location preferences can be set or modified at the device level or through modifying your settings with the relevant social media platform.

Social Media

We may use various social media features on our websites and mobile applications. Certain information may be shared or otherwise provided to us through your use of these features in conjunction with our services. Subject to your account and privacy settings, we may also be able to see information that you post when using these social media platforms whether or not you are using one of our services. In some instances, depending on the circumstances, we may contact you on these social media platforms. The information you post on social media sites as well as the controls surrounding these disclosures are governed by the respective policies of these third parties.

How We Secure Your Information

We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to secure your personal information and protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.

Managing Your Preferences and Information

It is important to us at Horizon that you have the necessary tools at your disposal to control the information that you provide to us, including how we communicate with you. It is also important that you contact us to update your information if any of it is inaccurate or changes.

Managing Your Information

Through the provision of the services described above, we and in some instances our third-party partners and service providers, may communicate with you in relation to a reservation or to support any other services that we provide. We want to ensure that your information with us is accurate and up to date. In the event any information that you provide to us is inaccurate and changes need to be made or you would like certain information deleted, your information can be updated on the by contacting us. We may charge a small fee for this service. Please note that in some instances it may not be possible to delete certain pieces of your information. In other instances, we may not have the ability to delete certain pieces of information that are stored on our systems or that have been provided to third parties in connection with the services discussed in this Privacy Policy.

Links To Other Sites

Our websites and applications may contain links to websites that are maintained and/or controlled by third parties. We make no representations or warranties with respect to such third-party websites. We encourage you to review the privacy policies of these third-party websites as their privacy practices may differ from ours.

Children

Our websites are not intended for children, and we do not intentionally solicit or collect personal information from individuals under the age of 18. If we are notified or otherwise discover that a minor's personal information has been improperly collected, we will take all commercially reasonable steps to delete that information from our records. In limited instances, we may have a campaign or program targeted towards children. In these instances, details on the information practices will be presented within the terms and conditions of the program or campaign.

Direct Marketing

We would love to keep informed of our offers or other products and services offered by the Hotel by phone, email, or through any electronic means. You have the right to opt in and out or change your marketing preferences at any time by simply notifying us. Retention Horizon shall ensure that personal data is retained only for as long as it remains necessary in relation to the purposes for which the personal data is processed. Generally, retention periods for personal data will differ based on the type of data processed, the purpose of processing or other applicable factors. This means personal data shall be deleted destroyed or disposed of when: It is no longer relevant for the operational purpose for which it was collected, of which you have been informed; You withdraw consent to processing or requested the deletion of the data; It is no longer up to date; It is no longer required for the purpose of complying with any applicable statutory or regulatory obligations.

Changes To This Privacy Policy

In some instances, we may have to change, modify or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time, and to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements. You will be reasonably notified of any changes or modifications to this Privacy Policy